{"id":660,"date":"2026-10-12T08:39:04","date_gmt":"2026-10-12T13:39:04","guid":{"rendered":"https:\/\/realdialer.com\/help\/calling-abandon-throttle\/"},"modified":"2026-10-12T15:07:05","modified_gmt":"2026-10-12T20:07:05","slug":"calling-abandon-throttle","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/calling-settings\/calling-abandon-throttle\/","title":{"rendered":"Choose whether the dialer slows down for abandoned calls"},"content":{"rendered":"

What it is<\/h2>\n

An abandoned call is someone who answers while you are already on another call and hears your live-answer message instead of you. Federal rules limit abandoned calls to 3 percent of answered calls per campaign over 30 days. You are responsible for staying within it. The abandon throttle decides whether the dialer also slows down for you when a campaign passes that line.<\/p>\n

Where to find it<\/h2>\n

Settings > Calling > Dialer rules > Abandon throttle<\/p>\n

Steps<\/h2>\n
    \n
  1. Open Settings<\/strong> and choose Dialer rules<\/strong>.<\/li>\n
  2. Under Abandon throttle<\/strong>, pick one option. It saves at once.
    \n
    \"Dialer
    Dialer rules, Abandon throttle: pick one option. It saves at once<\/figcaption><\/figure>\n<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • Keep my lines<\/strong> is the default. The dialer ramps up to the lines you pick and holds them. Your abandoned rate is still counted and shown for every campaign, and RealDialer watches it.<\/li>\n
    • Slow down when abandoned calls pass 3%<\/strong> paces a campaign more carefully once it is over the line with enough answered calls to trust the rate, and may hold it to 3 lines until live answers bring it back under.<\/li>\n
    • Your live-answer message plays on every abandoned call either way.<\/li>\n
    • A change applies to the next call block you start, not one already running.<\/li>\n
    • Only an account owner or admin can change this. The screen shows when it was last changed.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      An abandoned call is someone who answers while you are already on another call and hears your live-answer message instead of you. Federal rules limit abandoned calls to 3 percent of answered calls per campaign over 30 days. You are responsible for staying within it. The abandon throttle decides whet<\/p>\n","protected":false},"featured_media":1781,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/settings\/calling","_rd_doc_source_id":"calling-abandon-throttle","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"An abandoned call is someone who answers while you are already on another call and hears your live-answer message instead of you. Federal rules limit abandoned calls to 3 percent of answered calls per campaign over 30 days. You are responsible for staying within it. The abandon throttle decides whet","footnotes":""},"rd_doc_category":[20],"class_list":["post-660","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-calling-settings"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/660\/revisions"}],"predecessor-version":[{"id":1782,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/660\/revisions\/1782"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1781"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=660"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}