{"id":669,"date":"2026-10-12T08:39:04","date_gmt":"2026-10-12T13:39:04","guid":{"rendered":"https:\/\/realdialer.com\/help\/calling-live-answer-message\/"},"modified":"2026-10-12T15:07:16","modified_gmt":"2026-10-12T20:07:16","slug":"calling-live-answer-message","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/calling-settings\/calling-live-answer-message\/","title":{"rendered":"Set your live-answer message"},"content":{"rendered":"

What it is<\/h2>\n

When more than one line is dialing and a second person answers before you are free, they hear this short recorded message instead of silence. Federal rules require it to state your name and a callback number. RealDialer plays its own key-press opt-out straight after it.<\/p>\n

Where to find it<\/h2>\n

Settings > Calling > Recordings > Live-answer message<\/p>\n

Steps<\/h2>\n
    \n
  1. Open Settings<\/strong> and choose Recordings<\/strong>. Scroll to Live-answer message<\/strong>.<\/li>\n
  2. Type the Message script<\/strong>, exactly what the recording will say, with your name and callback number (20 to 160 characters).
    \n
    \"Type
    Type the message script and the callback number it states<\/figcaption><\/figure>\n<\/li>\n
  3. Enter the Callback number stated in the message<\/strong>.<\/li>\n
  4. Press Record message<\/strong> and speak, then Stop recording<\/strong>. Or press Upload WAV<\/strong>.
    \n
    \"Press
    Press Record message and speak, or Upload WAV<\/figcaption><\/figure>\n<\/li>\n
  5. Press Save and unlock multi-line<\/strong> if it does not save on its own.<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • You do not have to record one. The first time someone starts more than one line, RealDialer makes a default spoken message with your account name and a number that reaches the account. Your own recording replaces it.<\/li>\n
    • To change just the words or the number, edit them and press Save changes<\/strong>. The message is spoken again with the new wording.<\/li>\n
    • Leave out any “press a key” instruction. RealDialer adds it.<\/li>\n
    • Recordings must be 3 to 45 seconds. WAV files must be 2 MB or smaller.<\/li>\n
    • One message covers every seat on the account.<\/li>\n
    • Only an account owner or manager can record or replace it.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      When more than one line is dialing and a second person answers before you are free, they hear this short recorded message instead of silence. Federal rules require it to state your name and a callback number. RealDialer plays its own key-press opt-out straight after it.<\/p>\n","protected":false},"featured_media":1805,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/settings\/recordings","_rd_doc_source_id":"calling-live-answer-message","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"When more than one line is dialing and a second person answers before you are free, they hear this short recorded message instead of silence. Federal rules require it to state your name and a callback number. RealDialer plays its own key-press opt-out straight after it.","footnotes":""},"rd_doc_category":[20],"class_list":["post-669","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-calling-settings"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/669\/revisions"}],"predecessor-version":[{"id":1807,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/669\/revisions\/1807"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1805"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=669"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}