{"id":675,"date":"2026-10-12T08:39:05","date_gmt":"2026-10-12T13:39:05","guid":{"rendered":"https:\/\/realdialer.com\/help\/calling-scripts\/"},"modified":"2026-10-12T15:07:21","modified_gmt":"2026-10-12T20:07:21","slug":"calling-scripts","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/calling-settings\/calling-scripts\/","title":{"rendered":"Write or customize a calling script"},"content":{"rendered":"<h2>What it is<\/h2>\n<p>Scripts appear in the Script tab during live calls, with contact details merged in. RealDialer includes stock scripts for FSBO, expired listings and neighborhood circle calls, and you can write your own or customize a copy.<\/p>\n<h2>Where to find it<\/h2>\n<p>Settings &gt; Calling &gt; Scripts<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>Open <strong>Settings<\/strong> and choose <strong>Scripts<\/strong>.<\/li>\n<li>Press <strong>New script<\/strong>, or <strong>Customize a copy<\/strong> on a stock script.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-calling-scripts-1.webp?v=1791835639\" alt=\"Settings, Scripts: press New script, or Customize a copy on a stock script\" width=\"1440\" loading=\"lazy\" \/><figcaption>Settings, Scripts: press New script, or Customize a copy on a stock script<\/figcaption><\/figure>\n<\/li>\n<li>Fill in <strong>Script name<\/strong>, <strong>Lead type<\/strong> and an optional description.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-calling-scripts-2.webp?v=1791835640\" alt=\"Fill in the script name and lead type\" width=\"1440\" loading=\"lazy\" \/><figcaption>Fill in the script name and lead type<\/figcaption><\/figure>\n<\/li>\n<li>Under <strong>Sections<\/strong>, add a title and what to say for each part. Press <strong>Add section<\/strong> for more.<\/li>\n<li>Under <strong>Objections<\/strong>, press <strong>Add objection<\/strong> and write the objection and your best response.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-calling-scripts-3.webp?v=1791835641\" alt=\"Add objections with Add objection, then press Save script\" width=\"1440\" loading=\"lazy\" \/><figcaption>Add objections with Add objection, then press Save script<\/figcaption><\/figure>\n<\/li>\n<li>Press <strong>Save script<\/strong>. It is live in the dialer right away.<\/li>\n<\/ol>\n<h2>Good to know<\/h2>\n<ul>\n<li>Merge fields go in curly brackets: {contact_first_name}, {contact_full_name}, {property_address}, {property_city} and {agent_name}.<\/li>\n<li>If a detail is missing, a stand in is shown, like &#8220;there&#8221; for a first name.<\/li>\n<li>Lead type helps the dialer pick the right script for a list.<\/li>\n<li>To retire a script, press <strong>Archive<\/strong>, then <strong>Confirm archive<\/strong>.<\/li>\n<li>Scripts are shared by everyone on the account.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Scripts appear in the Script tab during live calls, with contact details merged in. RealDialer includes stock scripts for FSBO, expired listings and neighborhood circle calls, and you can write your own or customize a copy.<\/p>\n","protected":false},"featured_media":1817,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/settings\/scripts","_rd_doc_source_id":"calling-scripts","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"Scripts appear in the Script tab during live calls, with contact details merged in. RealDialer includes stock scripts for FSBO, expired listings and neighborhood circle calls, and you can write your own or customize a copy.","footnotes":""},"rd_doc_category":[20],"class_list":["post-675","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-calling-settings"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/675\/revisions"}],"predecessor-version":[{"id":1820,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/675\/revisions\/1820"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1817"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=675"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}