{"id":687,"date":"2026-10-12T08:39:05","date_gmt":"2026-10-12T13:39:05","guid":{"rendered":"https:\/\/realdialer.com\/help\/campaigns-passes\/"},"modified":"2026-10-12T15:07:38","modified_gmt":"2026-10-12T20:07:38","slug":"campaigns-passes","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/campaigns\/campaigns-passes\/","title":{"rendered":"Continue a pass or start a new pass"},"content":{"rendered":"<h2>What it is<\/h2>\n<p>Every time you work through a campaign&#8217;s lists is a pass. When you start a session you choose to keep going on the open pass, or to start a fresh pass from the beginning. On a new pass you choose who to call by what they said last time, so you do not call the same people twice for nothing.<\/p>\n<h2>Where to find it<\/h2>\n<p>Dialer &gt; Step 4, Review &gt; Choose where this calling pass begins<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>On the Dialer, pick your campaign in Step 1 and go to <strong>Review<\/strong>.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-campaigns-passes-1.webp?v=1791835657\" alt=\"Pick the campaign in Step 1, then go to Review\" width=\"1440\" loading=\"lazy\" \/><figcaption>Pick the campaign in Step 1, then go to Review<\/figcaption><\/figure>\n<\/li>\n<li>Choose <strong>Continue this pass<\/strong> to pick up where the open pass stopped. It shows how many are still uncalled.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-campaigns-passes-2.webp?v=1791835657\" alt=\"Continue this pass, or start a new pass from the beginning\" width=\"1440\" loading=\"lazy\" \/><figcaption>Continue this pass, or start a new pass from the beginning<\/figcaption><\/figure>\n<\/li>\n<li>Or choose <strong>Start a new pass from the beginning<\/strong> to work the lists again. It shows how many are eligible.<\/li>\n<li>On a new pass, <strong>Who to call this pass<\/strong> lists each last result with how many people gave it. Every group is switched on (<strong>Calling<\/strong>). Switch a group off (<strong>Skipping<\/strong>) to leave those people out of this pass.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-campaigns-passes-3.webp?v=1791835658\" alt=\"Each result shows Calling; switch one off to skip those people on this pass\" width=\"1440\" loading=\"lazy\" \/><figcaption>Each result shows Calling; switch one off to skip those people on this pass<\/figcaption><\/figure>\n<\/li>\n<li>Press the help circle beside the title for a quick explanation, then start your session.<\/li>\n<\/ol>\n<h2>Good to know<\/h2>\n<ul>\n<li>For example, switch off <strong>Conversation<\/strong> so you do not call the people you already talked to, or <strong>Appointment set<\/strong> so you do not call people who already booked.<\/li>\n<li>Skipped people are held back for that pass only. Nothing is deleted and no result is changed. They come back on your next pass.<\/li>\n<li>People the campaign never reached are always called.<\/li>\n<li><strong>Call everyone<\/strong> switches every group back on.<\/li>\n<li>The panel only shows results this campaign actually produced. A campaign nobody has called yet shows no panel.<\/li>\n<li>If the dialer waits while people are left, the waiting note says when your skip choices are holding people back.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Every time you work through a campaign&#8217;s lists is a pass. When you start a session you choose to keep going on the open pass, or to start a fresh pass from the beginning. On a new pass you choose who to call by what they said last time, so you do not call the same people twice for nothing.<\/p>\n","protected":false},"featured_media":1856,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/dialer","_rd_doc_source_id":"campaigns-passes","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"Every time you work through a campaign's lists is a pass. When you start a session you choose to keep going on the open pass, or to start a fresh pass from the beginning. On a new pass you choose who to call by what they said last time, so you do not call the same people twice for nothing.","footnotes":""},"rd_doc_category":[17],"class_list":["post-687","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-campaigns"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/687\/revisions"}],"predecessor-version":[{"id":1859,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/687\/revisions\/1859"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1856"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=687"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}