{"id":691,"date":"2026-10-12T08:39:05","date_gmt":"2026-10-12T13:39:05","guid":{"rendered":"https:\/\/realdialer.com\/help\/compliance-calling-state\/"},"modified":"2026-10-12T15:07:45","modified_gmt":"2026-10-12T20:07:45","slug":"compliance-calling-state","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/compliance\/compliance-calling-state\/","title":{"rendered":"Set the state you call from"},"content":{"rendered":"

What it is<\/h2>\n

Several states regulate telemarketers calling from inside the state, not just the people they call. So RealDialer needs to know where you physically are when you dial. This is your location, not your phone number or your license state. The recording policy uses the same location.<\/p>\n

Where to find it<\/h2>\n

Settings > Compliance > Calling hours > Where you are calling from<\/p>\n

Steps<\/h2>\n
    \n
  1. Open Calling hours<\/strong>.<\/li>\n
  2. Under Your calling state<\/strong>, choose the state you are calling from.
    \n
    \"Choose
    Choose your calling state, pick your time zone if asked, and press Save calling state<\/figcaption><\/figure>\n<\/li>\n
  3. If that state spans more than one time zone, pick Your time zone<\/strong>.<\/li>\n
  4. Press Save calling state<\/strong>.<\/li>\n
  5. Check the pill at the top right. It reads Your state is open<\/strong> or Your state is closed<\/strong>, and the line under the form says when it opens.<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • Each person sets their own calling state. It is not shared with the rest of the team.<\/li>\n
    • Until you set it, the pill reads Calling state not set<\/strong>.<\/li>\n
    • If your state is closed, the dialer waits until it opens, even if your contacts’ states are open.<\/li>\n
    • Moving or traveling? Update this before you start a call block.<\/li>\n
    • Press Refresh<\/strong> to recheck whether your state is open right now.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Several states regulate telemarketers calling from inside the state, not just the people they call. So RealDialer needs to know where you physically are when you dial. This is your location, not your phone number or your license state. The recording policy uses the same location.<\/p>\n","protected":false},"featured_media":1872,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/settings\/compliance","_rd_doc_source_id":"compliance-calling-state","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"Several states regulate telemarketers calling from inside the state, not just the people they call. So RealDialer needs to know where you physically are when you dial. This is your location, not your phone number or your license state. The recording policy uses the same location.","footnotes":""},"rd_doc_category":[26],"class_list":["post-691","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-compliance"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/691\/revisions"}],"predecessor-version":[{"id":1873,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/691\/revisions\/1873"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1872"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=691"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}