{"id":692,"date":"2026-10-12T08:39:05","date_gmt":"2026-10-12T13:39:05","guid":{"rendered":"https:\/\/realdialer.com\/help\/compliance-click-to-dial\/"},"modified":"2026-10-12T15:07:45","modified_gmt":"2026-10-12T20:07:45","slug":"compliance-click-to-dial","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/compliance\/compliance-click-to-dial\/","title":{"rendered":"Turn on click to dial only"},"content":{"rendered":"

What it is<\/h2>\n

Click to dial only is for numbers with no record of consent behind them. When it is on, every call is placed by a person, one at a time. The record comes up, you read it, and nothing dials until you click. That is preview dialing, and this setting pins the whole account to it.<\/p>\n

Where to find it<\/h2>\n

Settings > Compliance > Click to dial<\/p>\n

Steps<\/h2>\n
    \n
  1. Open Settings<\/strong>, then choose Click to dial<\/strong> under Compliance.<\/li>\n
  2. Under Account posture<\/strong>, turn on Click to dial only<\/strong>.
    \n
    \"Under
    Under Account posture, turn on Click to dial only<\/figcaption><\/figure>\n<\/li>\n
  3. Read the confirmation. The page then shows the date it was turned on.<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • It is off by default.<\/li>\n
    • While it is on, nothing on the account can be switched to predictive. Not the account default, not a campaign, not a call block.<\/li>\n
    • Campaigns that were set to predictive are pinned to click to dial, so turning this off later does not hand them back to the automatic dialer on its own.<\/li>\n
    • It is not permission to call. Your do not call list, opt outs, litigator flags and calling hours all still apply.<\/li>\n
    • Only an account owner or manager can change the account switch. Anyone can put a single campaign on click to dial only from that campaign’s dialer setup.<\/li>\n
    • Campaigns that are click to dial only on their own are listed under Campaigns on it by themselves<\/strong>. Turn one off from its dialer setup.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Click to dial only is for numbers with no record of consent behind them. When it is on, every call is placed by a person, one at a time. The record comes up, you read it, and nothing dials until you click. That is preview dialing, and this setting pins the whole account to it.<\/p>\n","protected":false},"featured_media":1874,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/settings\/clicktodial","_rd_doc_source_id":"compliance-click-to-dial","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"Click to dial only is for numbers with no record of consent behind them. When it is on, every call is placed by a person, one at a time. The record comes up, you read it, and nothing dials until you click. That is preview dialing, and this setting pins the whole account to it.","footnotes":""},"rd_doc_category":[26],"class_list":["post-692","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-compliance"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/692\/revisions"}],"predecessor-version":[{"id":1875,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/692\/revisions\/1875"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1874"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=692"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}