{"id":693,"date":"2026-10-12T08:39:05","date_gmt":"2026-10-12T13:39:05","guid":{"rendered":"https:\/\/realdialer.com\/help\/compliance-dnc-registry-litigator\/"},"modified":"2026-10-12T21:54:23","modified_gmt":"2026-10-13T02:54:23","slug":"compliance-dnc-registry-litigator","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/compliance\/compliance-dnc-registry-litigator\/","title":{"rendered":"National registry and litigator checks"},"content":{"rendered":"<h2>What it is<\/h2>\n<p>RealDialer enforces your account do not call list, opt outs and litigator flags on every dial. It also blocks numbers that skip trace data marks as registry listed. A number with a litigator flag shows &#8220;Litigator match. Never dialed.&#8221; on the contact.<\/p>\n<p>RealDialer can scrub your lists against the National Do Not Call Registry for you, on your own registry subscription. It is recommended for anyone making sales calls: you give RealDialer access as your service provider, and RealDialer downloads your area codes every month and checks your numbers against them. See &#8220;How RealDialer keeps your Do Not Call data current&#8221;. Until your subscription is connected, scrub each list against the registry yourself before you call it.<\/p>\n<h2>Where to find it<\/h2>\n<p>Settings &gt; Do not call, or <strong>Do Not Call<\/strong> in the menu under your name at the top right. Your registry subscription is on the <strong>National Do Not Call<\/strong> tab. Registry listed numbers are always blocked. To call one person you have a relationship with or written permission from, use <strong>I have permission to call this person<\/strong> on their contact record.<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>Connect your registry subscription on the <strong>National Do Not Call<\/strong> tab, or scrub every new list against the registry before you import it.<\/li>\n<li>To see your own list and territory rules, open <strong>Do not call<\/strong>.<\/li>\n<li>To call one registry listed person you have a relationship with or written permission from, follow the steps below.<\/li>\n<\/ol>\n<h2>Calling one person who is on the registry<\/h2>\n<p>Numbers on the registry are always blocked, and nothing at the account or list level changes that. If you have an existing business relationship with one person, or their signed written permission to call, you can record it for that person only:<\/p>\n<ol>\n<li>Open their contact record. Next to their phone numbers, choose <strong>I have permission to call this person<\/strong>. You can do this for any contact if you are an owner or manager, or for contacts assigned to you if you are an agent.<\/li>\n<li>Choose your basis: a transaction with you in the last 18 months, an inquiry from them in the last 3 months, their signed written permission, or a personal relationship. A personal relationship alone may not be an exemption, so make sure you also have their permission to call.<\/li>\n<li>Enter the date of the transaction, inquiry or signature, and a note describing the relationship or permission. If the signed permission is already in this contact&#8217;s files, you can attach it.<\/li>\n<li>Check the numbers listed. The permission covers exactly those numbers; a number added to the contact later is not covered until you certify again.<\/li>\n<li>Read the certification, tick the box yourself, type your full name to sign, and save. The certification is made under penalty of perjury and account termination, and you are solely responsible for those calls.<\/li>\n<\/ol>\n<h2>Good to know<\/h2>\n<ul>\n<li>The litigator check and your own list cannot be turned off.<\/li>\n<li>The registry listed block covers numbers that skip trace data has marked, and, once your subscription is connected, every number in an area code it covers.<\/li>\n<li>With a connected subscription, a number in an area code your subscription does not cover is held as &#8220;Not covered by your Do Not Call subscription&#8221;, and numbers whose area code data is more than 31 days old are held as &#8220;Do Not Call data is out of date&#8221;. RealDialer refreshes the data every month so that does not happen.<\/li>\n<li>Without a connected subscription nothing changes: RealDialer dials exactly as it always has.<\/li>\n<li>The National Do Not Call Registry applies to sales calls.<\/li>\n<li>A permission lifts only the registry holds: on the registry, area code not covered, and data out of date or subscription expired. Your own do-not-call list, opt outs, uploaded lists, the litigator check and calling hours still apply.<\/li>\n<li>A permission ends on its own: 18 months after a transaction, 3 months after an inquiry, 12 months after certifying a personal relationship. Signed written permission lasts until it is revoked. Then the contact shows <strong>Permission expired \u00b7 re-certify<\/strong> and the hold returns.<\/li>\n<li>Anyone who can see the contact can revoke a permission with one click. If the person asks you to stop, or any of their numbers lands on your do-not-call list, the permission stops counting immediately.<\/li>\n<li>The contact shows <strong>Permission on file<\/strong>, with the basis, who certified it and when it expires. RealDialer keeps a record of every certification and revocation.<\/li>\n<li>A number blocked by any layer is simply not dialed. You see the reason on the contact&#8217;s number.<\/li>\n<li>When someone asks you to stop during a call, choose the <strong>Do not call<\/strong> call result. The number goes on your list as &#8220;Asked us to stop during a call&#8221; and is kept as a record.<\/li>\n<li>Only an account owner or manager can change Dialer rules.<\/li>\n<li>Questions go to support@realdialer.com.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>RealDialer enforces your account do not call list, opt outs and litigator flags on every dial. It also blocks numbers that skip trace data marks as registry listed. A number with a litigator flag shows &#8220;Litigator match. Never dialed.&#8221; on the contact.<\/p>\n","protected":false},"featured_media":1876,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/settings\/donotcall","_rd_doc_source_id":"compliance-dnc-registry-litigator","_rd_doc_checked":"2026-10-13","_rd_doc_meta_description":"RealDialer enforces your account do not call list, opt outs and litigator flags on every dial. It also blocks numbers that skip trace data marks as registry listed. A number with a litigator flag shows \"Litigator match. Never dialed.\" on the contact.","footnotes":""},"rd_doc_category":[26],"class_list":["post-693","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-compliance"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":5,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/693\/revisions"}],"predecessor-version":[{"id":2293,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/693\/revisions\/2293"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1876"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=693"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}