{"id":728,"date":"2026-10-12T08:39:06","date_gmt":"2026-10-12T13:39:06","guid":{"rendered":"https:\/\/realdialer.com\/help\/crm-numbers-on-file\/"},"modified":"2026-10-12T15:08:38","modified_gmt":"2026-10-12T20:08:38","slug":"crm-numbers-on-file","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/crm\/crm-numbers-on-file\/","title":{"rendered":"Manage a contact’s phone numbers"},"content":{"rendered":"

What it is<\/h2>\n

A contact can have several phone numbers. The Numbers on file card lists them in dial order with the state of each one, such as Not tried yet, Tried 3 times or Right number.<\/p>\n

Where to find it<\/h2>\n

Open a contact > Numbers on file card on the left.<\/p>\n

Steps<\/h2>\n
    \n
  1. Open the contact and find Numbers on file<\/strong>.<\/li>\n
  2. Hover a number to see its tools.
    \n
    \"Numbers
    Numbers on file lists each number in dial order<\/figcaption><\/figure>\n<\/li>\n
  3. Press the phone icon to call that number with RealDialer.<\/li>\n
  4. Press the star to make it the main number. The main number is what the record shows and what one tap calling uses.
    \n
    \"The
    The star makes a number the main one; the crossed phone is Do not redial; the ban icon adds it to do-not-call<\/figcaption><\/figure>\n<\/li>\n
  5. Press the crossed phone for Do not redial<\/strong>. It stays on file and the dialer stops trying it. Press the arrow to dial it again.<\/li>\n
  6. Once a right number is confirmed, you can hide the other numbers so they stop being offered.<\/li>\n
  7. Press the ban icon to add a number to your account do-not-call list.<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • Nothing here is ever deleted.<\/li>\n
    • The dialer still spreads its attempts across every number it is allowed to try.<\/li>\n
    • When every number is dead or blocked, the card says No number left to call and the contact goes to your Bad Numbers list.<\/li>\n
    • To add another number, email or address, use the Property tab.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      A contact can have several phone numbers. The Numbers on file card lists them in dial order with the state of each one, such as Not tried yet, Tried 3 times or Right number.<\/p>\n","protected":false},"featured_media":1988,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/crm\/contacts","_rd_doc_source_id":"crm-numbers-on-file","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"A contact can have several phone numbers. The Numbers on file card lists them in dial order with the state of each one, such as Not tried yet, Tried 3 times or Right number.","footnotes":""},"rd_doc_category":[19],"class_list":["post-728","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-crm"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/728\/revisions"}],"predecessor-version":[{"id":1990,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/728\/revisions\/1990"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1988"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=728"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}