{"id":756,"date":"2026-10-12T08:39:07","date_gmt":"2026-10-12T13:39:07","guid":{"rendered":"https:\/\/realdialer.com\/help\/dialer-lines\/"},"modified":"2026-10-12T15:09:08","modified_gmt":"2026-10-12T20:09:08","slug":"dialer-lines","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/dialer\/dialer-lines\/","title":{"rendered":"Choose how many lines to dial"},"content":{"rendered":"

What it is<\/h2>\n

Lines are how many numbers the dialer rings at once on a predictive campaign. The first person to answer is connected to you and the other lines are released. More lines means more people reached per hour.<\/p>\n

Where to find it<\/h2>\n

Dialer > Preferences > Choose your lines. During a session: Session controls > Lines.<\/p>\n

Steps<\/h2>\n
    \n
  1. Open Dialer<\/strong> and go to step 3.<\/li>\n
  2. Pick 1<\/strong>, 3<\/strong>, 5<\/strong>, 10<\/strong> or 15<\/strong> lines. The screen starts on the most lines your plan and your caller IDs allow.
    \n
    \"Step
    Step 3 Preferences: pick 1, 3, 5, 10 or 15 lines. A count needs as many caller IDs.<\/figcaption><\/figure>\n<\/li>\n
  3. Continue to review and start the session.<\/li>\n
  4. To change lines during a session, use the line buttons under Session controls<\/strong> on the right. The next wave uses the new count.<\/li>\n<\/ol>\n

    How the dialer uses your lines<\/h2>\n
      \n
    • A session opens on 3 lines (or fewer, if you picked fewer) and adds one more line every 2 finished calls until it reaches the lines you picked. The Lines card shows this as Ramping to<\/strong> your line count, with a meter.<\/li>\n
    • Calls start a couple of seconds apart, not all at once, so two people are less likely to answer at the same moment.<\/li>\n
    • If two people answer at once, the second one hears your live-answer message. That is an abandoned call. The dialer then drops to 3 lines for the next 3 finished calls and climbs back the same way.<\/li>\n
    • The Lines<\/strong> card on the left of the live screen shows every line by number and what it is doing: Dialing, Ringing, Live, Leaving VM, or Ready and Idle for lines not in use yet.<\/li>\n<\/ul>\n

      Good to know<\/h2>\n
        \n
      • Your plan sets the ceiling: Foundation 3 lines, Operator 5, Command 15. Higher choices say which plan they need.<\/li>\n
      • You can never dial more lines than you have caller IDs. A locked choice shows Needs X caller IDs<\/strong>. Use Order numbers<\/strong> on the same step to ask for more.<\/li>\n
      • More than one line needs a live-answer message. If you have not recorded one, RealDialer makes a default one for you.<\/li>\n
      • Federal rules limit abandoned calls to 3 percent of answered calls per campaign over 30 days. Staying within it is your responsibility. The step 3 header shows each campaign’s rate.<\/li>\n
      • An account owner or admin can turn on the Abandon throttle<\/strong> in Dialer settings, Dialer rules, so a campaign over 3 percent opens narrow and widens only as the calls allow.<\/li>\n
      • A preview campaign always runs at one line.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

        Lines are how many numbers the dialer rings at once on a predictive campaign. The first person to answer is connected to you and the other lines are released. More lines means more people reached per hour.<\/p>\n","protected":false},"featured_media":2055,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/dialer","_rd_doc_source_id":"dialer-lines","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"Lines are how many numbers the dialer rings at once on a predictive campaign. The first person to answer is connected to you and the other lines are released. More lines means more people reached per hour.","footnotes":""},"rd_doc_category":[16],"class_list":["post-756","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-dialer"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/756\/revisions"}],"predecessor-version":[{"id":2056,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/756\/revisions\/2056"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/2055"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=756"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}