{"id":760,"date":"2026-10-12T08:39:07","date_gmt":"2026-10-12T13:39:07","guid":{"rendered":"https:\/\/realdialer.com\/help\/dialer-preview-calling\/"},"modified":"2026-10-12T15:09:08","modified_gmt":"2026-10-12T20:09:08","slug":"dialer-preview-calling","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/dialer\/dialer-preview-calling\/","title":{"rendered":"Work a preview campaign"},"content":{"rendered":"

What it is<\/h2>\n

In a preview session the Dialer shows one whole record: the person, the numbers on file, the call history and the property. Nothing dials until you press the button. You can also pass on a record without calling it.<\/p>\n

Where to find it<\/h2>\n

Dialer > start a session on a preview campaign<\/p>\n

Steps<\/h2>\n
    \n
  1. Start a session on a campaign set to Preview<\/strong> and press Start auto dialer<\/strong>.
    \n
    \"A
    A preview campaign is set to Preview under How this campaign dials, at Dialer step 3.<\/figcaption><\/figure>\n<\/li>\n
  2. Read the record. The number marked Dials this one<\/strong> is the one that will ring.<\/li>\n
  3. Press Call this one<\/strong> to place the call. The live call screen takes over.<\/li>\n
  4. To pass instead, press Skip without calling<\/strong>, pick a reason under Why are you passing on this one?<\/strong>, add a note if you like and press Skip and load the next<\/strong>.<\/li>\n
  5. When the call ends, pick the result under How did it go?<\/strong> and save. Your next record loads.<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • Some skip reasons take the record off the campaign for good, such as Not a fit for this campaign<\/strong> or Wrong person on this record<\/strong>. Come back to this one<\/strong> and Something else<\/strong> keep it on the campaign for later.<\/li>\n
    • A skip is not a call. It never marks anybody do not call.<\/li>\n
    • Numbers that cannot be dialed show why, for example On your do not call list<\/strong>, Federal registry<\/strong> or Resting until<\/strong> a time.<\/li>\n
    • Contact record<\/strong> opens the full contact without leaving the session.<\/li>\n
    • If you see Nothing is callable right now<\/strong>, the remaining records are waiting on calling hours or the gap between attempts. Press Check again<\/strong> later.<\/li>\n
    • When you see That is the whole campaign.<\/strong>, press End calling block<\/strong>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

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