{"id":813,"date":"2026-10-12T08:39:08","date_gmt":"2026-10-12T13:39:08","guid":{"rendered":"https:\/\/realdialer.com\/help\/numbers-inbound-routing\/"},"modified":"2026-10-12T15:09:51","modified_gmt":"2026-10-12T20:09:51","slug":"numbers-inbound-routing","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/calling-settings\/numbers-inbound-routing\/","title":{"rendered":"Choose where calls to your numbers ring"},"content":{"rendered":"

What it is<\/h2>\n

When someone calls one of your numbers back, a rule decides what happens. You can set the rule once for a group of numbers, or on a single number.<\/p>\n

Where to find it<\/h2>\n

Settings > Outbound numbers > Number groups, and the Routing button on each number.<\/p>\n

Steps<\/h2>\n
    \n
  1. Open Settings and choose Outbound numbers<\/strong>.<\/li>\n
  2. Under Number groups<\/strong>, click New group<\/strong>, give it a name, and pick what calls to these numbers should do.
    \n
    \"Outbound
    Outbound numbers, Number groups: click New group<\/figcaption><\/figure>\n<\/li>\n
  3. Click Create group<\/strong>.<\/li>\n
  4. On a number’s row, click Routing<\/strong>. Pick its Group<\/strong>, and leave the rule on Follow the group<\/strong> or choose a rule just for that number.
    \n
    \"Routing
    Routing on a number's row: pick its Group and rule, then press Save routing<\/figcaption><\/figure>\n<\/li>\n
  5. Click Save routing<\/strong>.<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • The choices are Ring one agent, Forward to another phone, Ring whoever is dialing a campaign, Send the caller to voicemail, Do not take inbound calls, and Add the caller to do not call, then end the call.<\/li>\n
    • Ring whoever is dialing a campaign rings a seat on a live block for that list. When nobody is dialing it, the call falls back to the account.<\/li>\n
    • Send to voicemail needs a voicemail box. Build one on the Voicemail boxes screen first.<\/li>\n
    • A number in no group rings the agent it is assigned to, then the last seat who dialed from it.<\/li>\n
    • Deleting a group keeps its numbers on the account. They go back to the default behavior, and call history and recordings are not touched.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      When someone calls one of your numbers back, a rule decides what happens. You can set the rule once for a group of numbers, or on a single number.<\/p>\n","protected":false},"featured_media":2159,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/settings\/numbers","_rd_doc_source_id":"numbers-inbound-routing","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"When someone calls one of your numbers back, a rule decides what happens. You can set the rule once for a group of numbers, or on a single number.","footnotes":""},"rd_doc_category":[20],"class_list":["post-813","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-calling-settings"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/813\/revisions"}],"predecessor-version":[{"id":2161,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/813\/revisions\/2161"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/2159"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=813"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}