{"id":821,"date":"2026-10-12T08:39:08","date_gmt":"2026-10-12T13:39:08","guid":{"rendered":"https:\/\/realdialer.com\/help\/recordings-find-play\/"},"modified":"2026-10-12T15:10:05","modified_gmt":"2026-10-12T20:10:05","slug":"recordings-find-play","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/recordings\/recordings-find-play\/","title":{"rendered":"Find and play a call recording"},"content":{"rendered":"

What it is<\/h2>\n

The Recordings page lists your recorded calls with the contact, the list, the agent, the date and the recording status. You can play each one in the browser, read its transcript, and open the contact.<\/p>\n

Where to find it<\/h2>\n

Recordings in the left menu > Call recordings.<\/p>\n

Steps<\/h2>\n
    \n
  1. Click Recordings<\/strong> in the left menu. It opens on Call recordings<\/strong>.<\/li>\n
  2. Type in Search recordings<\/strong> to find a contact, phone number, list or agent.
    \n
    \"Search
    Search recordings and filter by status<\/figcaption><\/figure>\n<\/li>\n
  3. Use Recording status<\/strong> to show only Ready, Finalizing, Capture failed, Expired or Not recorded calls.<\/li>\n
  4. On a ready call, click Load protected recording<\/strong>, then press play.
    \n
    \"Load
    Load the protected recording, then play<\/figcaption><\/figure>\n<\/li>\n
  5. Click the contact’s name to open their record.<\/li>\n
  6. Click Load older<\/strong> at the bottom to see earlier calls.<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • The page shows the recordings from your own calls.<\/li>\n
    • The counts at the top show total calls, ready to play, finalizing, and capture issues.<\/li>\n
    • A new recording shows as Finalizing for a short time after the call, then becomes Ready.<\/li>\n
    • Click Refresh<\/strong> to check for recordings that just finished.<\/li>\n
    • The Voicemail<\/strong> tab next to Call recordings holds messages people left on your voicemail boxes.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      The Recordings page lists your recorded calls with the contact, the list, the agent, the date and the recording status. You can play each one in the browser, read its transcript, and open the contact.<\/p>\n","protected":false},"featured_media":2185,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/recordings","_rd_doc_source_id":"recordings-find-play","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"The Recordings page lists your recorded calls with the contact, the list, the agent, the date and the recording status. You can play each one in the browser, read its transcript, and open the contact.","footnotes":""},"rd_doc_category":[23],"class_list":["post-821","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-recordings"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/821\/revisions"}],"predecessor-version":[{"id":2187,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/821\/revisions\/2187"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/2185"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=821"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}