{"id":824,"date":"2026-10-12T08:39:08","date_gmt":"2026-10-12T13:39:08","guid":{"rendered":"https:\/\/realdialer.com\/help\/recordings-transcripts\/"},"modified":"2026-10-12T15:10:09","modified_gmt":"2026-10-12T20:10:09","slug":"recordings-transcripts","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/recordings\/recordings-transcripts\/","title":{"rendered":"Read call transcripts and summaries"},"content":{"rendered":"<h2>What it is<\/h2>\n<p>Every recorded call gets a standard transcript after hangup, at no charge. With the RealDialer AI upgrade, calls get a more accurate transcript and an AI call summary.<\/p>\n<h2>Where to find it<\/h2>\n<p>Recordings &gt; Call recordings &gt; Read full transcript on a call.<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>Open <strong>Recordings<\/strong> and find the call.<\/li>\n<li>Click <strong>Read full transcript<\/strong> to open it. Click <strong>Hide full transcript<\/strong> to close it.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-recordings-transcripts-1.webp?v=1791835809\" alt=\"Read full transcript; the summary sits above it\" width=\"1440\" loading=\"lazy\" \/><figcaption>Read full transcript; the summary sits above it<\/figcaption><\/figure>\n<\/li>\n<li>If the call has a summary, read it under <strong>Call summary<\/strong> above the transcript.<\/li>\n<\/ol>\n<h2>Good to know<\/h2>\n<ul>\n<li>The button reads Transcript processing while it is being made, Transcript failed if it could not be made, or No transcript if none was requested.<\/li>\n<li>Transcripts are controlled by <strong>Generate private call transcripts<\/strong> in Settings &gt; Recordings.<\/li>\n<li>Transcripts and AI summaries are kept permanently, even after the audio expires.<\/li>\n<li>RealDialer AI costs $49.97 per agent a month (RealDialer AI Pro $99.97) and has a 14-day free trial. Without it, a line under each transcript links to Upgrades.<\/li>\n<li>With RealDialer AI on, the account owner sees <strong>Transcribe again<\/strong> on ready calls. It redoes the transcript with the accurate model, and the new one replaces the old one in a minute or two.<\/li>\n<li>AI call summaries are part of RealDialer AI and are switched on in Settings &gt; Recordings with <strong>AI call summaries<\/strong>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Every recorded call gets a standard transcript after hangup, at no charge. With the RealDialer AI upgrade, calls get a more accurate transcript and an AI call summary.<\/p>\n","protected":false},"featured_media":2193,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/recordings","_rd_doc_source_id":"recordings-transcripts","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"Every recorded call gets a standard transcript after hangup, at no charge. With the RealDialer AI upgrade, calls get a more accurate transcript and an AI call summary.","footnotes":""},"rd_doc_category":[23],"class_list":["post-824","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-recordings"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/824\/revisions"}],"predecessor-version":[{"id":2194,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/824\/revisions\/2194"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/2193"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=824"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}