{"id":840,"date":"2026-10-12T08:39:08","date_gmt":"2026-10-12T13:39:08","guid":{"rendered":"https:\/\/realdialer.com\/help\/support-attach-files\/"},"modified":"2026-10-12T15:10:19","modified_gmt":"2026-10-12T20:10:19","slug":"support-attach-files","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/support\/support-attach-files\/","title":{"rendered":"Attach files to a support request"},"content":{"rendered":"<h2>What it is<\/h2>\n<p>A screenshot often explains a problem faster than words. You can attach files when you create a support request and with any reply.<\/p>\n<h2>Where to find it<\/h2>\n<p>Support &gt; New request &gt; Attach files. In an open request, Attach files sits under the reply box.<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>Write your new request or reply.<\/li>\n<li>Press <strong>Attach files<\/strong> and choose one or more files.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-support-attach-files-1.webp?v=1791835819\" alt=\"Press Attach files and choose one or more files\" width=\"1440\" loading=\"lazy\" \/><figcaption>Press Attach files and choose one or more files<\/figcaption><\/figure>\n<\/li>\n<li>Check the list of files to send. Press the X next to a file to remove it.<\/li>\n<li>Press <strong>Create request<\/strong> or <strong>Send reply<\/strong>.<\/li>\n<\/ol>\n<h2>Good to know<\/h2>\n<ul>\n<li>You can attach photos and screenshots (JPG, PNG, GIF, WEBP, HEIC), PDFs, and text, log or CSV files.<\/li>\n<li>Up to 10 files per message, each up to 10 MB.<\/li>\n<li>If a file cannot be attached, your message is still sent and the screen says which file was left out. Files that failed to upload stay selected so you can send them with a short reply.<\/li>\n<li>Support can see attachments only on the request you add them to.<\/li>\n<li>Files sent by email to support@realdialer.com are kept on the ticket too when they are photos, PDFs or text.<\/li>\n<li>Never attach anything with card numbers or passwords.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A screenshot often explains a problem faster than words. You can attach files when you create a support request and with any reply.<\/p>\n","protected":false},"featured_media":2221,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/support","_rd_doc_source_id":"support-attach-files","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"A screenshot often explains a problem faster than words. You can attach files when you create a support request and with any reply.","footnotes":""},"rd_doc_category":[32],"class_list":["post-840","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-support"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/840\/revisions"}],"predecessor-version":[{"id":2222,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/840\/revisions\/2222"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/2221"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=840"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}