{"id":842,"date":"2026-10-12T08:39:08","date_gmt":"2026-10-12T13:39:08","guid":{"rendered":"https:\/\/realdialer.com\/help\/support-create-request\/"},"modified":"2026-10-12T15:10:24","modified_gmt":"2026-10-12T20:10:24","slug":"support-create-request","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/support\/support-create-request\/","title":{"rendered":"Create a support request"},"content":{"rendered":"<h2>What it is<\/h2>\n<p>The Support page is where you ask RealDialer for help without leaving the app. Each request becomes a private ticket that only you and RealDialer support staff can see, with its own reference number like RD-1A2B3C4D.<\/p>\n<h2>Where to find it<\/h2>\n<p>Your name in the top right &gt; Support &gt; New request<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>Click your name in the top right and choose <strong>Support<\/strong>.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-support-create-request-1.webp?v=1791835822\" alt=\"Click your name in the top right and choose Support\" width=\"1440\" loading=\"lazy\" \/><figcaption>Click your name in the top right and choose Support<\/figcaption><\/figure>\n<\/li>\n<li>Press <strong>New request<\/strong>.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-support-create-request-2.webp?v=1791835822\" alt=\"Press New request\" width=\"1440\" loading=\"lazy\" \/><figcaption>Press New request<\/figcaption><\/figure>\n<\/li>\n<li>Type a short <strong>Subject<\/strong>.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-support-create-request-3.webp?v=1791835823\" alt=\"Type a subject, pick a category and describe what happened\" width=\"1440\" loading=\"lazy\" \/><figcaption>Type a subject, pick a category and describe what happened<\/figcaption><\/figure>\n<\/li>\n<li>Pick a <strong>Category<\/strong>: Account access, Calling, Phone numbers, Recordings and transcripts, Integrations, Billing and plan, Privacy and security, Abuse or compliance, or Other.<\/li>\n<li>Describe the problem under <strong>What happened?<\/strong><\/li>\n<li>Optional: open <strong>Related RealDialer records<\/strong> to point at a call, list, phone number or integration.<\/li>\n<li>Optional: press <strong>Attach files<\/strong> to add screenshots or documents.<\/li>\n<li>Press <strong>Create request<\/strong>.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-support-create-request-4.webp?v=1791835824\" alt=\"Attach files if they help, then press Create request\" width=\"1440\" loading=\"lazy\" \/><figcaption>Attach files if they help, then press Create request<\/figcaption><\/figure>\n<\/li>\n<\/ol>\n<h2>Good to know<\/h2>\n<ul>\n<li>Requests are private to you and the workspace you made them in. Teammates do not see your requests.<\/li>\n<li>Only what you type and the files you choose are sent. Contacts, recordings, transcripts and logs are never attached automatically.<\/li>\n<li>Each request shows a <strong>Target response<\/strong> time.<\/li>\n<li>The subject can be up to 200 characters and the message up to 20,000.<\/li>\n<li>You need to be online to create a request.<\/li>\n<li>You can also email support@realdialer.com.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Support page is where you ask RealDialer for help without leaving the app. Each request becomes a private ticket that only you and RealDialer support staff can see, with its own reference number like RD-1A2B3C4D.<\/p>\n","protected":false},"featured_media":2227,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/support","_rd_doc_source_id":"support-create-request","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"The Support page is where you ask RealDialer for help without leaving the app. Each request becomes a private ticket that only you and RealDialer support staff can see, with its own reference number like RD-1A2B3C4D.","footnotes":""},"rd_doc_category":[32],"class_list":["post-842","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-support"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/842\/revisions"}],"predecessor-version":[{"id":2231,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/842\/revisions\/2231"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/2227"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=842"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}