{"id":844,"date":"2026-10-12T08:39:08","date_gmt":"2026-10-12T13:39:08","guid":{"rendered":"https:\/\/realdialer.com\/help\/support-hours\/"},"modified":"2026-10-12T15:10:25","modified_gmt":"2026-10-12T20:10:25","slug":"support-hours","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/support\/support-hours\/","title":{"rendered":"Support hours and response times"},"content":{"rendered":"<h2>What it is<\/h2>\n<p>RealDialer support works business hours: 8 AM to 6 PM Central time, Monday to Friday, except holidays. You can create a request or send an email at any time, and it is picked up in the next business hours.<\/p>\n<h2>Where to find it<\/h2>\n<p>Each request on the Support page shows a Target response time.<\/p>\n<h2>Good to know<\/h2>\n<ul>\n<li>A request made outside business hours, on a weekend or on a holiday starts its clock at 8 AM Central on the next business day.<\/li>\n<li>Open a request and look at <strong>Target response<\/strong> to see when to expect a first answer.<\/li>\n<li>When support needs something from you, the request changes to <strong>Action needed<\/strong>. Replying quickly keeps things moving.<\/li>\n<li>The RealDialer Support chat in the app answers questions from the help center at any time, and can open a request for you when the help center does not cover your question.<\/li>\n<li>For an urgent calling problem, choose the category that fits, for example Calling or Phone numbers, and say what is blocked so support can prioritize.<\/li>\n<\/ul>\n<figure class=\"rd-shot rd-shot-app\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-support-hours.webp\" alt=\"Support hours and response times: Target response shows on each request\" width=\"1440\" loading=\"lazy\" \/><figcaption>Support hours and response times: Target response shows on each request.<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>RealDialer support works business hours: 8 AM to 6 PM Central time, Monday to Friday, except holidays. You can create a request or send an email at any time, and it is picked up in the next business hours.<\/p>\n","protected":false},"featured_media":1330,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/support","_rd_doc_source_id":"support-hours","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"RealDialer support works business hours: 8 AM to 6 PM Central time, Monday to Friday, except holidays. You can create a request or send an email at any time, and it is picked up in the next business hours.","footnotes":""},"rd_doc_category":[32],"class_list":["post-844","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-support"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/844\/revisions"}],"predecessor-version":[{"id":2234,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/844\/revisions\/2234"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1330"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=844"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}