{"id":847,"date":"2026-10-12T08:39:09","date_gmt":"2026-10-12T13:39:09","guid":{"rendered":"https:\/\/realdialer.com\/help\/team-coaches\/"},"modified":"2026-10-12T15:10:26","modified_gmt":"2026-10-12T20:10:26","slug":"team-coaches","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/team\/team-coaches\/","title":{"rendered":"Let a coach listen to your calls"},"content":{"rendered":"<h2>What it is<\/h2>\n<p>A coach you choose can listen to your live calls, whisper to you during a call, or join the call, from the free coach portal at coach.realdialer.com. The coach asks with your account code, and you decide each thing they may do, when, and for how long. Your dialer shows a badge whenever a coach is on your call.<\/p>\n<h2>Where to find it<\/h2>\n<p>Settings &gt; Team &gt; Coaches. Your account code is on Settings &gt; Billing &gt; Plan and billing.<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>Make sure Coach access is on for your account under <strong>Upgrades<\/strong>.<\/li>\n<li>Give your coach your account code. It starts with RD and is shown on <strong>Plan and billing<\/strong>.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-team-coaches-1.webp?v=1791835826\" alt=\"Your account code, starting with RD, is on Plan and billing\" width=\"1440\" loading=\"lazy\" \/><figcaption>Your account code, starting with RD, is on Plan and billing<\/figcaption><\/figure>\n<\/li>\n<li>Your coach makes a free account at coach.realdialer.com and sends a request with your code.<\/li>\n<li>A banner appears in RealDialer saying the coach asked to coach you. Press <strong>Review the request<\/strong>, or open <strong>Coaches<\/strong>.<br \/>\n<figure class=\"rd-shot rd-shot-howto\"><img decoding=\"async\" src=\"https:\/\/realdialer.com\/blog\/wp-content\/uploads\/2026\/10\/realdialer-help-howto-team-coaches-2.webp?v=1791835826\" alt=\"Settings, Coaches: requests and coaches with access show here\" width=\"1440\" loading=\"lazy\" \/><figcaption>Settings, Coaches: requests and coaches with access show here<\/figcaption><\/figure>\n<\/li>\n<li>Tick only the permissions you want to allow.<\/li>\n<li>Choose <strong>When<\/strong> (Weekdays 8am to 6pm, Any time, or Only while they are watching) and <strong>For how long<\/strong> (30 days, 90 days, or Until I revoke it).<\/li>\n<li>Press <strong>Accept with these permissions<\/strong>, or <strong>Decline<\/strong>.<\/li>\n<\/ol>\n<h2>Good to know<\/h2>\n<ul>\n<li>Permissions include Listen to live calls, Whisper during calls (only you hear the coach), Join calls (the prospect hears the coach too), Play recordings, Read the live transcript, Read saved transcripts and summaries, See caller stats and reports, and See who is on the call.<\/li>\n<li>Whisper and Join need Listen to live calls to be allowed first.<\/li>\n<li>Every time the coach listens, whispers or joins a call, it is written to your account log with the time and the call.<\/li>\n<li>An owner or manager on a team can also choose which teammates the coach may coach.<\/li>\n<li>Coaches never see anything you did not allow.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A coach you choose can listen to your live calls, whisper to you during a call, or join the call, from the free coach portal at coach.realdialer.com. The coach asks with your account code, and you decide each thing they may do, when, and for how long. Your dialer shows a badge whenever a coach is on<\/p>\n","protected":false},"featured_media":2237,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/settings\/coaches","_rd_doc_source_id":"team-coaches","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"A coach you choose can listen to your live calls, whisper to you during a call, or join the call, from the free coach portal at coach.realdialer.com. The coach asks with your account code, and you decide each thing they may do, when, and for how long. Your dialer shows a badge whenever a coach is on","footnotes":""},"rd_doc_category":[25],"class_list":["post-847","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-team"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":3,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/847\/revisions"}],"predecessor-version":[{"id":2239,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/847\/revisions\/2239"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/2237"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=847"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}