{"id":854,"date":"2026-10-12T08:39:09","date_gmt":"2026-10-12T13:39:09","guid":{"rendered":"https:\/\/realdialer.com\/help\/upgrades-call-recording\/"},"modified":"2026-10-12T15:10:28","modified_gmt":"2026-10-12T20:10:28","slug":"upgrades-call-recording","status":"publish","type":"rd_doc","link":"https:\/\/realdialer.com\/help\/upgrades\/upgrades-call-recording\/","title":{"rendered":"The Call Recording upgrade"},"content":{"rendered":"

What it is<\/h2>\n

Every plan already keeps call recordings for a set time: 30 days on Foundation, 60 on Operator and 90 on Command. The Call Recording upgrade keeps every recording for two years, playable from the contact record and searchable by contact.<\/p>\n

Where to find it<\/h2>\n

Upgrades in the left menu > Call Recording card<\/p>\n

\"The
The Call Recording upgrade: Call Recording is here.<\/figcaption><\/figure>\n

Steps<\/h2>\n
    \n
  1. Click Upgrades<\/strong> in the left menu.<\/li>\n
  2. Find the Call Recording<\/strong> card and check its state.<\/li>\n
  3. If you are the owner, press Turn it on<\/strong>, or Keep it<\/strong> during the free trial.<\/li>\n
  4. Check the price shown and press Yes, add it<\/strong>.<\/li>\n<\/ol>\n

    Good to know<\/h2>\n
      \n
    • Price: $9.97 a month for the whole account, not per agent.<\/li>\n
    • Every account gets a 14 day free trial. Nothing is charged unless the owner keeps it.<\/li>\n
    • Recordings made while the upgrade is on, including during the free trial, keep their two years even if you turn it off later.<\/li>\n
    • When it is off, new recordings are kept for the days your plan includes.<\/li>\n
    • Your Plan and billing page shows 2 years, Call Recording upgrade<\/strong> under Recording retention while it is on.<\/li>\n
    • The upgrade changes how long recordings are kept. Whether calls are recorded at all is set under Settings > Recordings.<\/li>\n
    • Calls are recorded only when both you and the contact are in a one party consent state. Calls to or from other states are never recorded, with or without the upgrade.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Every plan already keeps call recordings for a set time: 30 days on Foundation, 60 on Operator and 90 on Command. The Call Recording upgrade keeps every recording for two years, playable from the contact record and searchable by contact.<\/p>\n","protected":false},"featured_media":1308,"menu_order":0,"template":"","meta":{"_rd_doc_route":"\/upgrades","_rd_doc_source_id":"upgrades-call-recording","_rd_doc_checked":"2026-10-12","_rd_doc_meta_description":"Every plan already keeps call recordings for a set time: 30 days on Foundation, 60 on Operator and 90 on Command. The Call Recording upgrade keeps every recording for two years, playable from the contact record and searchable by contact.","footnotes":""},"rd_doc_category":[28],"class_list":["post-854","rd_doc","type-rd_doc","status-publish","has-post-thumbnail","hentry","rd_doc_category-upgrades"],"_links":{"self":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc"}],"about":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/types\/rd_doc"}],"version-history":[{"count":2,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/854\/revisions"}],"predecessor-version":[{"id":1309,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc\/854\/revisions\/1309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media\/1308"}],"wp:attachment":[{"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/media?parent=854"}],"wp:term":[{"taxonomy":"rd_doc_category","embeddable":true,"href":"https:\/\/realdialer.com\/blog\/wp-json\/wp\/v2\/rd_doc_category?post=854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}