What it is
Coach access lets a real coach you choose listen to, whisper on, or join your calls from coach.realdialer.com. You choose every permission and the hours, and every coach action is written to your account log.
Where to find it
Upgrades in the left menu > Coach access card. Coaches you accept are managed under Settings > Coaches.
Steps
- The owner opens Upgrades and presses Turn it on on the Coach access card.
- Give your coach your account code, found under Plan and billing.
Give your coach the account code from Plan and billing - When the coach asks, accept their request under Settings > Coaches and choose what they may do.
Accept the coach's request under Settings > Coaches
Good to know
- Price: $2.99 a month per agent. The card shows the total for all your seats.
- There is no free trial for Coach access.
- Coaches use coach.realdialer.com for free. Your account pays for the access.
- If Coach access is turned off, coaches you accepted keep their place but cannot join a call until it is back on.
- You can take a coach’s access back any day from Settings > Coaches.
- Your dialer shows a badge whenever a coach is on your call.
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