Texting as an upgrade

What it is

Texting is a paid upgrade with no free trial. Once it is added, you register your business with the carriers, and texts can be sent when the registration is approved.

Where to find it

When texting is available for your account, a Texting card appears on the Upgrades page and under Settings > Billing > Plan and billing, and Text registration appears under Settings > Compliance.

Steps

1. Open your name in the top right > Plan and billing.
2. If a texting card shows below your plan, press Add texting. Your card is charged that day for each agent, then on that day each month.
3. Then start the text registration. Texts can go out once it is approved.
4. If you do not see a texting card, texting is not open on your account yet. Open a support request in the Billing and plan category to ask about it.

Good to know

• Texting is still being rolled out, so many accounts do not see it yet. When it is not on for your account, nothing about texting shows in Settings.
• The price is shown on the texting card itself and comes from your billing.
• Texting is priced per agent, because a texting number belongs to one agent.
• Carrier registration is required before texts can go out, and it starts after texting is added.
• If a texting payment fails, texting turns off right away. Update your card and press Retry payment within 24 hours to turn it back on.