RealDialer Blog · Topic
The rules behind real estate cold calls: calling hours, Do Not Call scrubs, the TCPA, state mini-TCPA laws and recording consent. Each post cites the statute or regulation it relies on and explains what an agent has to do in practice, including which records to keep and what to do when a complaint arrives. None of it is legal advice, so confirm current rules for your state with counsel.
Start with is cold calling illegal for real estate agents, then read the Do Not Call rules and calling hours by state. RealDialer checks every dial against state calling-hour rules; see how the compliance engine works.
Most brokerages have never decided how long call logs, scrub records, stop requests, scripts and recordings are kept, which means the dialer decides, usually by deleting them. The Telemarketing Sales Rule now requires five years for most of it. What has to be kept, for how long, what recordings are and are not, the litigation hold, and the one-page policy that settles it.
More from the desk
A demand letter, a state attorney general inquiry, or an FTC complaint notice lands on a broker’s desk naming an agent’s calls. The three ways a complaint reaches you, what each can cost, the four records that decide whether the safe harbor applies, the ten-business-day rule on stop requests, and the five things not to do in the first hour.
Read post
A2P 10DLC is the carrier registration system that decides whether your business texts are delivered at all. The TCPA decides whether they are legal. Both rulebooks require the same thing a cold list lacks, which is consent, and here is what that leaves you.
Read post
The label is not a penalty and nobody at the carrier applied it. Analytics engines score your number on volume, duration, rotation and complaints. How the scoring works, why swapping numbers makes it worse, what the Truth in Caller ID Act forbids, and the free registration most agents never file.
Read post
Your dialer records every call for coaching. The homeowner is in California, where recording without every party’s consent carries statutory damages, and the California Supreme Court says their law reaches you. Which states require all parties, and how to run recording so it is legal everywhere.
Read post
The Supreme Court narrowed the federal autodialer definition in 2021. Florida, Oklahoma, Washington and Maryland wrote their own, wider ones, with 8 p.m. cutoffs, three-call caps and private lawsuits. What each one changes for an agent with a dialer.
Read post
Federal law allows solicitation calls from 8 a.m. to 9 p.m. in the homeowner’s local time. Texas starts at 9 and bans Sunday mornings, Florida, Oklahoma and Washington close at 8. How the layers stack and how to build the window into your dialing.
Read post
Agents hear TCPA and picture a ban on dialing. The statute restricts autodialed calls and artificial or prerecorded voices to cells without consent. What that covers now, including voicemail drops, texts and AI voices.
Read post
The registry is one list. Your obligations are three: scrub it within 31 days, keep your own list forever, and prove you did both. How agents register, what counts as a relationship, and what a vendor scrub does not do.
Read post
Cold calling homeowners is legal. Calling a registered number, calling at 9:15 p.m., dropping a voicemail on a cell, or ignoring a do-not-call request is not. The four rules, the numbers in them, and the myths.
Read postBuilt for the work behind the advice
RealDialer keeps the active contact, property context, notes, outcome, and follow-up inside the same operating loop.
Book a walkthrough