What it is
If there is an area code or a whole state you do not work, you can rule it out in one line instead of importing a file of numbers. Nothing in that territory is dialed from the account.
Where to find it
Settings > Compliance > Do not call > Territory you do not work
Steps
- Under Rule out, choose An area code or A whole state.
- Type the area code, like 615, or choose the state.
- Press Add rule.
Under Rule out, choose an area code or a state, type it and press Add rule - The rule appears in the list with how many numbers you already hold that it covers.
- To start calling that territory again, press the X on the rule.
Good to know
- Area codes are matched against the phone number itself.
- States are matched against the contact’s address, not the phone number. An owner who kept a phone from somewhere else is still an owner in that state.
- Rules are checked at the moment a call is placed, so they also cover numbers you import later.
- An account can hold up to 500 rules.
- When no territory is ruled out, the page says every area code and state you hold numbers in will be dialed.
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Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.