What it is
You can write to support@realdialer.com at any time. An email from the address on your RealDialer login becomes a support request on your account, and it shows on your Support page with its RD reference number.
Where to find it
Email support@realdialer.com. Emailed requests appear under Support > Your requests.
Steps
- Write to support@realdialer.com from the email address you sign in with.
- Put a clear subject and describe the problem. Attach screenshots if they help.
- To add to an existing request, keep the ticket tag in the subject, for example [Ticket RD-1A2B3C4D], or type it yourself.
- Check the Support page in the app to see the request and support’s replies.
Emailed requests show under Your requests on the Support page
Good to know
- Email from an address that is not on your login still reaches support, but support has to match it to your account by hand. Include your account code so that is quick. It is under Plan and billing.
- A reply with the ticket tag reopens a resolved request the same way a reply in the app does, within 14 days of it being resolved.
- Photos, PDFs and text files you attach are kept on the ticket. Other file types are named in the message.
- Automatic replies and bounce messages are ignored, so they do not create requests.
- Never email card numbers or passwords.
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Next in Support
Reply to or reopen a support requestEvery request you make is listed on the Support page with its status and reference number. You can read support's replies, answer them, and reopen a resolved reSupport hours and response timesRealDialer support works business hours: 8 AM to 6 PM Central time, Monday to Friday, except holidays. You can create a request or send an email at any time, anUsing the RealDialer Support chatRealDialer Support is the Support button with a headset at the bottom right of every page. It opens a panel with three tabs: Chat for questions, Help to search
Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.