Create a support request

The Support page is where you ask RealDialer for help without leaving the app. Each request becomes a private ticket that only you and RealDialer support staff can see, with its own reference number like RD-1A2B3C4D.

Checked against the app Oct 12, 2026 Open this in RealDialer →

What it is

The Support page is where you ask RealDialer for help without leaving the app. Each request becomes a private ticket that only you and RealDialer support staff can see, with its own reference number like RD-1A2B3C4D.

Where to find it

Your name in the top right > Support > New request

Steps

  1. Click your name in the top right and choose Support.
    Click your name in the top right and choose Support
    Click your name in the top right and choose Support
  2. Press New request.
    Press New request
    Press New request
  3. Type a short Subject.
    Type a subject, pick a category and describe what happened
    Type a subject, pick a category and describe what happened
  4. Pick a Category: Account access, Calling, Phone numbers, Recordings and transcripts, Integrations, Billing and plan, Privacy and security, Abuse or compliance, or Other.
  5. Describe the problem under What happened?
  6. Optional: open Related RealDialer records to point at a call, list, phone number or integration.
  7. Optional: press Attach files to add screenshots or documents.
  8. Press Create request.
    Attach files if they help, then press Create request
    Attach files if they help, then press Create request

Good to know

  • Requests are private to you and the workspace you made them in. Teammates do not see your requests.
  • Only what you type and the files you choose are sent. Contacts, recordings, transcripts and logs are never attached automatically.
  • Each request shows a Target response time.
  • The subject can be up to 200 characters and the message up to 20,000.
  • You need to be online to create a request.
  • You can also email support@realdialer.com.
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Next in Support

Email RealDialer supportYou can write to support@realdialer.com at any time. An email from the address on your RealDialer login becomes a support request on your account, and it shows Reply to or reopen a support requestEvery request you make is listed on the Support page with its status and reference number. You can read support's replies, answer them, and reopen a resolved reSupport hours and response timesRealDialer support works business hours: 8 AM to 6 PM Central time, Monday to Friday, except holidays. You can create a request or send an email at any time, an

Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.

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