What it is
RealDialer support works business hours: 8 AM to 6 PM Central time, Monday to Friday, except holidays. You can create a request or send an email at any time, and it is picked up in the next business hours.
Where to find it
Each request on the Support page shows a Target response time.
Good to know
- A request made outside business hours, on a weekend or on a holiday starts its clock at 8 AM Central on the next business day.
- Open a request and look at Target response to see when to expect a first answer.
- When support needs something from you, the request changes to Action needed. Replying quickly keeps things moving.
- The RealDialer Support chat in the app answers questions from the help center at any time, and can open a request for you when the help center does not cover your question.
- For an urgent calling problem, choose the category that fits, for example Calling or Phone numbers, and say what is blocked so support can prioritize.
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Next in Support
Using the RealDialer Support chatRealDialer Support is the Support button with a headset at the bottom right of every page. It opens a panel with three tabs: Chat for questions, Help to search Attach files to a support requestA screenshot often explains a problem faster than words. You can attach files when you create a support request and with any reply.Create a support requestThe Support page is where you ask RealDialer for help without leaving the app. Each request becomes a private ticket that only you and RealDialer support staff
Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.