What it is
Every request you make is listed on the Support page with its status and reference number. You can read support’s replies, answer them, and reopen a resolved request within 14 days.
Where to find it
Your name in the top right > Support > Your requests
Steps
- Open Support from the menu under your name.
- Pick a request under Your requests. Requests with an unread answer show New reply.
- Read the conversation. Messages are marked You or RealDialer Support.
- Type in Reply and press Send reply.
- For a resolved request, type in Reopen with a reply and press Reopen and send.
Good to know
- Open means support is working on it. Action needed means support needs more information from you. Reply to send it back to them.
- Resolved requests can be reopened by replying within 14 days of being resolved. After that, create a new request.
- Closed requests cannot be replied to. Press New request to ask again.
- Each request shows a reference like RD-1A2B3C4D. Quote it if you email about the same issue.
- Press the refresh button next to Your requests to check for new replies.
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Next in Support
Support hours and response timesRealDialer support works business hours: 8 AM to 6 PM Central time, Monday to Friday, except holidays. You can create a request or send an email at any time, anUsing the RealDialer Support chatRealDialer Support is the Support button with a headset at the bottom right of every page. It opens a panel with three tabs: Chat for questions, Help to search Attach files to a support requestA screenshot often explains a problem faster than words. You can attach files when you create a support request and with any reply.
Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.