Recordings

Download a call recordingAny recording that is ready to play can be downloaded as an audio file, so you can keep a copy or share it with someone outside RealDialer.
Find and play a call recordingThe Recordings page lists your recorded calls with the contact, the list, the agent, the date and the recording status. You can play each one in the browser, re
How long recordings are keptCall audio is kept for a set number of days, then deleted. How long depends on your plan, or two years with the Call Recording upgrade. Transcripts, AI summarie
Read call transcripts and summariesEvery recorded call gets a standard transcript after hangup, at no charge. With the RealDialer AI upgrade, calls get a more accurate transcript and an AI call s
Why a call was not recordedRealDialer only records calls when recording is turned on and both your state and the contact's state allow one-party recording, or, if your account owner turne