What it is
Call audio is kept for a set number of days, then deleted. How long depends on your plan, or two years with the Call Recording upgrade. Transcripts, AI summaries and call facts are kept permanently.
Where to find it
Recordings in the left menu. Your current retention is shown in Settings > Recordings under Recording retention.
Steps
- Open Settings and choose Recordings.
- Read Recording retention to see how long your audio is kept.
Settings, Recordings: Recording retention - To keep recordings for two years, turn on Call Recording on the Upgrades page.
Good to know
- Foundation keeps audio 30 days, Operator 60 days and Command 90 days.
- The Call Recording upgrade keeps every recording for two years. It is $9.97 a month for the whole account and has a 14-day free trial.
- When audio is removed, the call shows Audio expired. The transcript and summary are still there.
- While the upgrade is off or in its free trial, a note at the top of the Recordings page says so, with the days left in the trial.
- Download any audio you need to keep before it expires.
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Next in Recordings
Read call transcripts and summariesEvery recorded call gets a standard transcript after hangup, at no charge. With the RealDialer AI upgrade, calls get a more accurate transcript and an AI call sWhy a call was not recordedRealDialer only records calls when recording is turned on and both your state and the contact's state allow one-party recording, or, if your account owner turneDownload a call recordingAny recording that is ready to play can be downloaded as an audio file, so you can keep a copy or share it with someone outside RealDialer.
Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.