Plans, cards, invoices, cancellation.
Tell us the email on the account and what you want changed. Billing asks get answered by a person who can actually see the subscription, not a form letter, and you get a reference number so you can chase it if we are slow.
Say which plan you want. Moving up takes effect immediately and is prorated against what you already paid. Moving down takes effect at the start of the next period, so you keep what you paid for until then. The plans and what is in them are on the pricing page.
We can send any invoice again, correct the billing name or address on it, and take a new card. Do not put a card number in this form or in an email. Ask, and we send a Stripe link that takes it safely.
Ask and we cancel. The subscription stays live to the end of the period you already paid for, and nothing is deleted by a cancellation. If you want the data gone too, that is a separate deletion request.
The plan is a fixed monthly charge for each agent, and it already covers calling minutes and your plan's caller IDs. Anything metered on top, such as lookups, is billed on what you actually used. That is why two accounts on the same plan can get different totals, and it is why we would rather show you the split than average it into one number.
Billing records are one of the few things a deletion does not remove, because we have to be able to show what was charged and which terms were in force when it was. That rule is written out in the privacy policy.
Include the email on the account and the invoice number if you have one. Never send a card number.