What it is
A skip trace looks up the owner of a property and their phone numbers. You can pay for skip traces two ways: connect your own Tracerfy key, or buy RealDialer credits. Credits are $0.10 each. A skip trace on a contact uses 1 credit when a record is found, and a home found in Neighborhood Search uses 2. Nothing is charged when no record comes back. Every account starts with 25 free credits.
Where to find it
Settings > Connections > Skip trace credits

Steps
- Open Settings and choose Connections. Scroll to Skip trace credits.
- Check your Balance and the line that says which way skip traces are paid on your account.
- Press a pack, such as Buy 50 credits for $5.00. Packs go from 50 to 1,000 credits.
- Pay on the checkout page. You come back to RealDialer, and the credits are added as soon as the payment is confirmed, usually within a minute.
- Open Recent credit activity to see purchases, spends and your free starter credits.
Good to know
- Only the account owner or a billing admin can buy credits.
- If your own Tracerfy key is connected and on, credits are not used. Pause Tracerfy on the same page to use credits instead.
- You can skip trace from a contact’s Property tab with Pull records, or tick contacts on a calling list and press Skip trace.
- If checkout was canceled, nothing was charged.
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Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.