Start a calling session

What it is

A calling session, also called a call block, is one sitting on the Dialer working a campaign. You build it in four steps: Audience, Connection, Preferences and Review. Then RealDialer connects your audio and waits for your approval before the first number rings.

Where to find it

Dialer > Build your call block

Steps

1. Open Dialer. Under Which campaign are you calling?, pick a campaign and press Continue.
   

   

2. Under Connect your audio, check that your audio connects through this computer and that your callback phone shows Verified. Press Continue.
   

   

3. Under Choose your lines (or Choose how this campaign dials for a preview campaign), pick your lines and press Continue.
   

   

4. On the review step, choose Continue this pass or Start a new pass from the beginning.
5. Press Connect and open session.
   

   

6. When your audio connects, check the campaign, the first contact and the line count, then press Start auto dialer.

Good to know

• The status pill on the review step must read All checks passed before the start button works. If it does not, the heading tells you what to fix.
• You can click any step at the top to go back to it.
• After your audio connects you have 3 minutes to press Start auto dialer. The countdown shows on screen.
• The setup screen also shows your last 24 hours: calls, people reached and appointments.
• Line limits, attempt limits and calling hours are checked again the moment you start, so a contact outside its calling window is held, not dialed.