What each call result means

What it is

RealDialer has one set of call results used everywhere, in the Dialer, on contacts and in Reports. Some count as a conversation, some as a lead, and some change what happens to the contact next.

Where to find it

Dialer settings > Call flows

Good to know

• Appointment set, Lead created, Buyer lead and Listing won are in the Good group and count as leads.
• Callback scheduled and Future seller are follow ups and also count as leads. A callback books the time you pick. A future seller books a follow up at your time, or 90 days out if you leave it empty.
• Conversation means you talked with the person.
• Not interested stops calling the contact by default. Already listed rests that number for 90 days. Sold or off market stops calling.
• Do not call always suppresses every number for that person. This cannot be switched off.
• No answer, Busy, Voicemail detected (no message left), Voicemail left and Hung up are no contact results. Hung up rests the number for 7 days by default.
• Bad number, Wrong number and Not the owner retire that phone so the dialer moves to the person’s next number.
• Bad, wrong and not the owner do not count against the per person attempt limit, because they did not reach that person.
• What most results do next can be changed in Dialer settings, Call flows.
• Correcting a mis-clicked result undoes what it did, except the do not call list, which is only cleared by hand.