What it is
These limits control how hard each caller ID gets worked. Numbers dialed past about 70 times a day start getting labeled spam likely by the carriers, and a labeled number does not recover quickly.
Where to find it
Settings > Outbound numbers > How hard one number gets worked.
Steps
- Open Settings and choose Outbound numbers.
- Under How hard one number gets worked, set Dials a number a day, from 1 to 70.
Outbound numbers, How hard one number gets worked: set the limits and press Save limits - Optionally set Dials an hour to spread the day out. Leave it empty for no hourly limit.
- Optionally set Rest between calls, in seconds. Leave it empty unless a number is in trouble, because it slows you down.
- Click Save limits.
- To give one number its own lower limits, click Limits on its row, fill in the fields, and click Save.
Limits on a number's row opens its own fields; fill them in and press Save
Good to know
- 70 dials a number a day is the house maximum and cannot be raised.
- These limits apply to every caller ID on the account.
- A number’s own limits can only be lower than the account’s. Empty fields follow the account.
- Agents see the daily limit but only owners and managers can change it.
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