What it is
A calling session with no activity (no call, no answer, no saved result, no click in the dialer) ends on its own. Two minutes before it ends, the dialer shows Still there? with a soft chime and a Keep my session button. RealDialer ends the session on its servers, so it still ends if the browser tab is closed or asleep.
Where to find it
Settings > Calling > Dialer rules > Idle sessions
Steps
- Open Settings and choose Dialer rules.
- Under Idle sessions, enter the minutes (5 to 60) and press Save.
Dialer rules, Idle sessions: enter the minutes and press Save - To go back to the default, press Use the default.
Good to know
- The default is 10 minutes: the warning at 8, the end at 10.
- A session never ends during a call, while a number is ringing, or while a voicemail drop plays.
- A call that ended and has no result yet gets 10 more minutes, so you can finish your notes.
- If your browser audio or PIN phone is gone for 2 minutes with nothing in progress, the session ends too.
- An ended session shows its report and a Start again button. Reports lists it as Ended: no activity.
- Only an account owner or manager can change this.
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Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.