What it is
With rapid fire on, the dialer keeps one line ringing during your live call instead of waiting for you to hang up. You reach more people in an hour, but more people pick up while you are busy and hear your recorded live-answer message instead of you.
Where to find it
Settings > Calling > Dialer rules > Pacing
Steps
- Open Settings and choose Dialer rules.
- Under Pacing, switch on Rapid fire dialing.
Dialer rules, Pacing: switch on Rapid fire dialing - It applies to the next call block you start.
Good to know
- Off by default.
- It needs predictive dialing, a saved live-answer message and more than one outbound number on the seat. If any is missing, the switch is greyed out and a note says so.
- It works on predictive call blocks only.
- It turns itself off for the rest of a call block the first time somebody is abandoned.
- The 3 percent guard still holds. If your abandoned rate over 30 days drifts up, the dialer narrows your lines on its own until it comes back down.
- Only an account owner or manager can change pacing.
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Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.