What it is
There are two ways to keep the dialer away from someone. Stop calling is a working decision you can undo. Add to do-not-call puts every number on the record on your account do-not-call list.
Where to find it
Open a contact > Calling card on the left.
Steps
- Open the contact and find the Calling card.
- Press Stop calling, then Stop calling again to confirm. The dialer skips them, and a notice appears at the top of the record.
The Calling card: Stop calling, or Add to do-not-call - To undo, press Put back in rotation in that notice.
- For the stronger option, press Add to do-not-call.
- Tick They asked to stop being called if the person asked. Leave it unticked if it is your own decision.
- Press Add to do-not-call.
Tick They asked if they did, then Add to do-not-call
Good to know
- Stopping keeps the record, numbers, notes, tasks and call history.
- The do-not-call list covers every number on the record, for everyone on the account, and survives a delete, a merge and the next import.
- An entry made as your decision can come back off later in Settings, Calling hours. An entry made because the person asked stays on the list.
- You can also add a single number to do-not-call from the Numbers on file card.
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Still stuck? Write to support@realdialer.com, or open Support from inside RealDialer.